Privacy Policy

Removal Company Pimlico Privacy Policy

This Privacy Policy explains how Removal Company Pimlico collects, uses, stores, and protects personal data relating to our customers and prospective customers in our service area. We are committed to processing personal data in compliance with the UK General Data Protection Regulation and all applicable data protection laws.

By requesting a quotation, booking a service, or otherwise interacting with Removal Company Pimlico, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Removal Company Pimlico customers and prospective customers within our operating area, as well as to individuals who contact us with enquiries about our services. It covers personal data collected through our website, over the phone, in person, and by any other communication method we use in the course of our business.

Data Controller

Removal Company Pimlico is the data controller for the personal data described in this Privacy Policy. This means that we determine the purposes and means of processing your personal data in connection with the removal and related services we provide.

Types of Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of personal data we may collect include:

Identification and contact details, such as name, postal address, collection and delivery addresses, and contact preferences.

Booking and service details, such as dates and times of moves, property details relevant to carrying out a removal, inventory or item descriptions, access information for properties, and any special instructions you provide.

Payment and billing information, such as billing address and records of payments made to us. We do not retain full payment card details when payments are processed through secure payment providers.

Communication records, such as emails, messages, notes of telephone calls, quotes, and any correspondence relating to enquiries, complaints, or feedback.

Technical and usage information, where applicable, such as basic information collected from visits to our website, including pages visited and interaction data. Any such collection is limited to what is necessary for site operation, security, and performance monitoring.

How We Collect Personal Data

We collect personal data directly from you when you request a quotation, make a booking, contact us with an enquiry, or provide information in the course of us carrying out a removal service. We may also receive personal data indirectly if another person books a service on your behalf and provides your contact details and address for the purposes of the move.

Lawful Bases for Processing

We process personal data only where we have a lawful basis under the UK GDPR. The main lawful bases we rely on are:

Performance of a contract: We process personal data when it is necessary to provide quotations, accept bookings, deliver removal and related services, manage payments, and fulfil our contractual obligations to you.

Compliance with legal obligations: We process certain personal data to meet legal and regulatory obligations, such as accounting, record keeping, tax requirements, and responding to lawful requests from authorities.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests, such as improving our services, managing our business operations, handling customer enquiries and complaints, preventing fraud, ensuring security, and maintaining accurate records. When we rely on legitimate interests, we ensure that our interests do not override your rights and freedoms.

Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communication where required by law. Where processing is based on consent, you may withdraw your consent at any time.

Purposes of Processing

We use your personal data for the following purposes:

To provide quotations for removal and related services, based on details you supply about your requirements and locations.

To process bookings and deliver services, including planning and carrying out removals, transport, packing, storage, and any agreed additional services.

To communicate with you about your enquiry or booking, including confirmations, changes, reminders, and post-service follow up.

To manage payments, invoices, and accounts, and to maintain appropriate business and financial records.

To handle queries, feedback, and complaints, and to resolve any disputes or claims that may arise in connection with our services.

To improve and develop our services, including reviewing how customers use our services and improving operational processes.

To protect our business, services, customers, and staff, including for security, fraud prevention, and risk management purposes.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, and to meet legal, accounting, or reporting requirements.

General customer and booking records are typically retained for a period that allows us to manage our relationship with you, handle any queries or disputes, and meet our legal obligations. Financial and invoice information may be retained for longer periods in line with applicable tax and accounting rules.

When personal data is no longer required, we will securely delete or anonymise it in accordance with our data retention procedures and applicable laws.

Data Processors and Third Parties

We may share personal data with carefully selected third parties who act as data processors on our behalf. These processors may include:

IT and hosting providers who support our systems, websites, and data storage.

Payment processing providers who handle card or electronic payments for our services.

Professional advisers, such as accountants or legal advisers, where necessary for the operation and protection of our business.

Operational partners or subcontractors where they are engaged to assist in delivering removal or related services, and only to the extent necessary for them to perform those services.

When we use data processors, we ensure there is a written agreement in place requiring them to use personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws.

We may also share personal data where required to comply with a legal obligation, to protect the rights, property, or safety of our business, customers, or others, or in connection with a business sale or restructuring, in which case we will take steps to ensure your data remains protected.

International Data Transfers

Our primary processing activities take place within the United Kingdom. If we ever need to transfer personal data outside the United Kingdom or the European Economic Area, we will do so only where appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent protective measures required by data protection law.

Data Security

We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, change, unauthorised disclosure, or access. These measures include restricting access to personal data to those employees, contractors, and processors who have a business need to know, and requiring them to handle data in a confidential and secure manner.

While we strive to protect your personal data, no transmission of information over the internet or storage system can be guaranteed as completely secure. However, we continuously review and enhance our security measures in line with industry practices and legal requirements.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Removal Company Pimlico customers and prospective customers in our area, subject to certain legal conditions and limitations. Your rights include:

Right of access: You have the right to request confirmation of whether we process your personal data and to receive a copy of the personal data we hold about you.

Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you have the right to request deletion of your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify accuracy or consider an objection you have raised.

Right to data portability: In certain cases, you have the right to receive personal data you have provided to us in a structured, commonly used, and machine-readable format, and to request that we transmit it to another controller where technically feasible.

Right to object: You have the right to object to the processing of your personal data where we are relying on legitimate interests, including for direct marketing purposes. We will honour any objection to direct marketing.

Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using our standard contact methods set out on our public materials. We may need to verify your identity before responding to certain requests to protect your information.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your personal data. We would, however, appreciate the opportunity to address your concerns directly in the first instance.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any significant changes will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.